Pros
The new office is way nicer than the old office. The desks are smaller but that’s probably just because they want to cram more employees into the space as the company grows. The HR department is friendly and approachable unlike some places I have worked.
Cons
Well here is my honest review. Employees have recently been pressured by management to write a “good review” rather than asking us to write an honest review. That alone speaks volume on how this company operates. When new employees are hired they make all us sit with them to train how to do the job but claim it’s not considered training it’s just shadowing. They just don’t want to pay someone to train new employees so they get around it by what they call shadowing. Let’s just be honest and call it what it is it’s training! All of us are constantly micromanaged on every part of our job and judged based on inaccurate KPI’s that literally don’t even make sense. One of the KPI is that you are expected to answer your phone or else get punished if you don’t meet the percentages. The KPI doesn’t account for missed calls when on your daily breaks such as lunch, bathroom breaks, if you are in one of their pointless mandatory meetings or even if you miss a call because you are already on the phone! Another KPI is based on cases that we settle but again they will even tell you that they understand we can’t control when or if a case is going to settle but they sure will score you on that just because they want to measure every single thing you do. And guess what, if a case settles unexpectedly and they send Intellivo a check, that is also counted against you. So we are punished for making the company money just because we didn’t know the check was on the way. It’s not fair that we work so hard and don’t have control over when someone sends checks without telling us. There is also a KPI for being a team player and they literally count it against us if we don’t smile enough. Maybe if they would actually listen to feedback and make some of the suggested changes then we will have something to smile about! This company has to make some changes or they will continue to see employee turnover. Remote or hybrid remote work schedules are so much healthier this day an age and should be approved to all of us and not just given to the favorite employees. We literally have 0 sick days and should at least meet the industry standards of 5-7 sick days so we don’t have to use PTO when we are sick. Intellivo needs to stop paying entry level salaries for “A-game” employees. We used to make commission and it was actually exciting to work harder but they decided they were paying us too much in the long run and capped everyone’s salary. We work way too hard and not appreciated for our efforts. This job has a constant growing list of job responsibilities too. Literally every week and month it seems that something is added to our plate even though nothing is ever taken off. This department already gives us more work than we can handle but they keep pushing more on us. We are constantly told to keep our heads down and work even though some employees are allowed to walk around all day and pretend to look busy. They “reward” us with a team lunch when we hit the astronomical revenue goals but give us strict budget rules for the lunch and make us order ahead so that it doesn’t take up more than your average lunch break time. One time they even threw us an in-office pizza party because we did so well. I know right, what a reward!
