Pros
401k match recently implemented (although at the detriment of literally every other benefit offered by the company becoming worse and more expensive)
Cons
Too many to list, but I will try to break it down. CEO- never in office, “works” from her beach house half the year while we were forced to come into the office, disconnected from reality and expectations put on this department are unrealistic. We recently acquired a new company that is struggling, and our entire department is now propping up both companies. Instead of heralding us as doing great work we are constantly treated as the step children who never do enough. VP of business strategy- sound like a fake title? It’s because it is. She doesn’t do anything but try to micromanage finding “flaws and errors of peoples work” and pretend she’s an expert at everyone’s job while working 5 hours a day. QA analyst- plays favorites with their reviews and audits giving certain people 100% accuracy because they are friends while ripping apart others. Performance director- very nice guy who is trying to do his best, but unfortunately because of the structure of the company, the management around him has tried to keep him intentionally ignorant of the inner workings so he can be a yes man and not offer pushback on the bad ideas purported by his overseers. Team Leads- uneven workload across titles. One is not expected to work any cases but just spends his days making coffee, running “reports” that are entirely automated and could be taught to a three year old to run, another team lead has half a book, and a third has a full book. All three are expected to essentially do the same job. Ironically, the ones with less than a full book are harder to reach, get useful feedback, or get help from at all. Many less experienced LRS’s have to go to other team members because their leads are too busy doing “engagement committee” nonsense which is just HR silliness to make the company look good on Linkdin. Its a waste of company money and no one cares about it at all. This company plays favorites on who can work remote and who can’t. Many departments are fully remote while several people in my department have been terminated because their lives didn’t allow them to be able to make the commute. Uneven enforcement on WFH when someone is sick or having chronic medical issues. Just read some of the positive reviews and compare to the negatives ones left, and it becomes quite obvious that no policy is applied unilaterally within this company. They promote people based off of personality and agreeableness not based off of competence or having good unique ideas that could advance the department or company. Everything in this company flows downhill to this department. My advice, apply if you have no other prospects, but don’t bother if you do.
