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Intercontinental Exchange

Engaged Employer

Downsizing came at a cost to employees left behind - Customer Service Specialist Intercontinental Exchange Employee Review

3.0
Jul 12, 2017
Recommend
CEO approval
Business Outlook

Pros

The team of people that I worked with was the best part of my job. Many of the employees in the group that I worked in had 15 plus years of service and a wealth of knowledge of best practices. The company and had undergone many transitions with changes of ownership the last ownership being ICE. The changes and continual downsizing had begun to take its toll on staff. The benefits were good and better than average paid time off.

Cons

The department I was part of was acquired by ICE about one year before I left and had several changes in ownership prior to that. The theme in the company was do more with less people.

Explore other reviews about Intercontinental Exchange

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Creative and dynamic company attempting to provide automation, transparency across complex markets. Lean org with minimal bureaucracy in attempt to be agile and mobile.

Cons

No hybrid model, 5 day in the office not in line with industry or general market.

3.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Giant international corporation with unlimited resources. Multiple locations around the country and the globe with tons of jobs that are open for internal transfer (with some considerations). Generally high pay range.

Cons

Giant international corporations treat you as an unlimited resource. They use "Unlimited PTO" model for Sick and Vacation time, which I feel is a misnomer and a disingenuous concept as a whole. Unrealistic fixation on making employees use AI with no clear plan or direction on how it should happen.

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