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Intercontinental Exchange

Engaged Employer

Low-quality products and lack of innovation - UX Designer Intercontinental Exchange Employee Review

2.0
Apr 17, 2024
Recommend
CEO approval
Business Outlook

Pros

When the company was Black Knight, they were flexible with work hours. Many people stayed for a long time (which can be an issue as well). The flexibility depends on what team you're on and your manager.

Cons

Work is unable to be tested with real end users. Changes are made based on clients feedback or product owners, not end users. Lack of iteration. Innovation is pretty much non-existent. Designers are held to a high standard with quality of designs and solutions, yet the developers struggle to match anything and everything, including simple components like buttons. Developers struggle to even build applications with the color palettes provided. Most of the developers are off-shore. Everyone outside of the UX team tries to design as well and direct the design changes. If you disagree with any of their input, some take it personally and will leave a bad review about you during your annual performance review, or some developers will even raise their voice on calls. They can only give out so many good ratings within a team (1-4 scale). So your annual performance review is actually based on others on your team, not solely your actual performance. For example, they can only give out so many 1s and 2s. The normal is to get a 3, and 4 means you're basically getting fired. Bonus amounts are determined based on this rating.

Explore other reviews about Intercontinental Exchange

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Creative and dynamic company attempting to provide automation, transparency across complex markets. Lean org with minimal bureaucracy in attempt to be agile and mobile.

Cons

No hybrid model, 5 day in the office not in line with industry or general market.

3.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Giant international corporation with unlimited resources. Multiple locations around the country and the globe with tons of jobs that are open for internal transfer (with some considerations). Generally high pay range.

Cons

Giant international corporations treat you as an unlimited resource. They use "Unlimited PTO" model for Sick and Vacation time, which I feel is a misnomer and a disingenuous concept as a whole. Unrealistic fixation on making employees use AI with no clear plan or direction on how it should happen.

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