Internal Department Silos & Overseas Outsourced Reps - Customer Service Representative (CSR) Intoxalock Employee Review

Customer satisfaction is difficult to achieve, in part due to some of them being their own worst enemy and lack of accountability. However, there are legitimate issues with some of the over promises made by sales people, aggressive performance metrics which encourage reps to get off the call fast without solving the issues, and the hostility of other departments and knowledge silos. Clunky reliance on Microsoft office is very old school, and there are limited opportunities for advancement in this position.