Lack of leadership - Customer Service Representative Intoxalock Employee Review

1.0
Nov 2, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay checks don’t bounce

Cons

The company lacks true leadership and communication. The entry and mid-level leadership don’t understand what internal customers means and hides behind their remote positions and have their minions communicate through the,. Open Door policy is a joke and HR lies to when it comes to getting you in the door. They will tell you that there will be plenty of opportunities for future advancements. However, you need to work there for more than six months before you got a sniff. They do this, so you can be part of their customer service team because they can’t get anybody to do our entry level positions. DO NOT APPLY. REVIEW HOW MANY STATES ARE OPTING OUT OF INTOXALOCK.

Explore other reviews about Intoxalock

5.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of internal promotion opportunities.

Cons

You are always busy and the pace is fast.

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Intoxalock Response
2mo
Thank you so much for your positive review! We’re so glad to hear that you had a great experience with us. Your feedback motivates us to continue delivering the best experience possible.
4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for with room for growth medical benefits the second week you start.

Cons

Sales matrix bar is set high, it's very fair to hit the goals and surpass them until you TEAM LEADER is off and the leads you get are now in the hands of a competing team leader your matrix drops.

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