CSM at Intrado - Customer Success Manager (CSM) Intrado Employee Review

This company has the most professional employees I have ever worked with.

Most of my work with my team is remote, would like to meet them in person someday.

Working on public safety is very fulfilling. Knowing that you are contributing to people's well being is a great feeling.

We change CEOs every couple of years. It feels like the company is struggling. We recently lost what 401k match we had. The company doesn't even cover maintenance fees for the 401k anymore. Our medical gets worse every year. They started forcing people back into the office despite better productivity working from home. Communication around all of these was handled poorly. They actually didn't even bother to tell us about the 401k maintenance fees not being paid anymore. We found out be a notice from the 401k provider. Compensation tends to be below market. Work life balance is hit and miss depending on what team you are on. Merit increases don't even cover cost of living. The CEO just tells people to work harder to get better raises. I typically receive exceeding expectations ratings and can tell you it doesn't get you very much more than average ratings. There is little to no transparency around any topic that matters to employees.