Convenient at-home position - Ask-A-Tax-Expert Agent Intuit Employee Review

5.0
May 4, 2012
Recommend
CEO approval
Business Outlook

Pros

- I really liked how everyone seemed to be very polite and respectful in working this seasonal ATE position - Convenience of working from home - Great online resources for information and managing your work life - Great tech support help resources

Cons

- More team-building opportunities during tax season - All ATE agents should have been trained to handle Turbotax Business - Clunky hardware (phone, computer workstation) shipped to remote employees to be set up at home; everything we needed to do our job should have been available as a web interface on our personal computer. - Work schedule was not as flexible as initially advertised - Knowledge Base for Turbotax support needs to be improved, many customer tax situations and/or Turbotax errors are still not covered by support articles.

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5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training, Good staff lots of benefits

Cons

Little room to grow unless you are relocating

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Office Perks: Free gluten-free lunch on Wednesdays, along with free snacks and coffee.

Cons

Zero Real Training: They do not properly train you for the actual job. The training is completely rushed and horrible, leaving you highly unprepared for the actual workflows. Complete Isolation from Management: You are entirely on your own. You will almost never actually meet with your team lead or management for constructive guidance. The "Hunger Games" Culture: The entire operation is completely unorganized and highly unprofessional. You are constantly reminded that you are easily replaceable, creating a toxic, high-stress atmosphere where everyone is walking on eggshells. Absurd Case Metrics & Restricted Breaks: The job is run like a jail. They actively discourage you from taking your legally allowed breaks and expect you to process complex cases back-to-back with zero breathing room. Unethical Directives on Fraud: Shockingly, there are instances where you are actively encouraged to keep fraudulent accounts open rather than properly securing them, which goes against basic compliance integrity. Forced Scheduling & Lack of Agency Support: Management will force you into late schedules with no flexibility. The Blindside Firing: There is zero job security here. If they decide they are done with you, they will simply call your staffing agency behind your back and fire you with absolutely no explanation, leaving you completely blindsided and locked out of your systems without warning.

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