Great place to work ... 2 years ago - Program Manager Intuit Employee Review

2.0
Jul 29, 2009
Recommend
CEO approval
Business Outlook

Pros

Offers excellent pay and benefits. Very talented staff of front line employees who work together as a team. Strong customer focus. Innovation programs seem to be working in identifying new products / features / market opportunities.

Cons

Since a change in executive leadership 18 months ago, the company has been spiralling downhill. There is a continually changing leadership team: VPs and directors are promoted one day, then 3-12 months later, they are demoted or let go. This creates an extremely unstable environment for the front line employee, who are in jeopardy of being let go if they have been aligned with someone on the outs. This also leads to constantly changing goals at multiple levels in the organization, which negatively impacts productivity. Over the past year there have been a couple of significant reductions in force (terminations) and many really talented and dedicated employees have been let go, which has left the remaining team members with too few resources to accomplish the given work, and feeling concerned that they will be impacted next time.

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3.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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