Pros
A culture of respect, innovation, constructive debate, and leadership development. Great integrity and values. People want to do the right things and create great experiences for customers.
Cons
Like all companies, the economy has forced the company to balance some difficult, often unpleasant choices. When we don't grow like we thought, our cost base in people and pay is out of synch with our expected margins, and we have to cut while trying to invest in the right directions for the future. Tough to do, despite the compassion and people focus. We also spend too much time talking about concepts of innovation rather than getting things done and testing a lot of ideas quickly. We also take too long to make important decisions because lines of authority are often unclear, and we don't have a culture of letting others make decisions that impact our work - we want to have a say on everything, which does not work in a large, complex organization.