A company of great ideas and poor implementation - Technical Support Representative Intuit Employee Review

2.0
Jul 1, 2008
Recommend
CEO approval
Business Outlook

Pros

Depending on your position at Intuit the pay is comparable if not competitive. Intuit likes to do things for the community. We have many programs to help local charities and the company sponsors 3 days of volunteer work each year in which you still get paid by the company even though you are off-site volunteering for a charity or shelter.

Cons

Intuit is a place of wonderful ideas, but poor implementation. I have seen many good ideas become new programs or program features only to be disappointed by how poorly they were written or integrated into the program that each was doomed to failure. The average time for a leader to stay in my department is 1.5 to 2 years. This lack of consistant leadership creates confusion and low employee morale. Intuit has a very "Silo'd" culture. The left hand doesn't know what the right hand is doing. This is especially evident between the programmers and the support staff. Support agents don't have the ability to give feedback on bugs or enhancements. While programmers continue to add new program features, without warning the support staff before the programs are shipped to customers.

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3.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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