Oh what a time it was - Director Intuit Employee Review

2.0
Nov 29, 2010
Recommend
CEO approval
Business Outlook

Pros

Company has momentum from many years of ownership of financial categories Intuit has maintained some of the true leadership oriented folks brought on by Bennett Strong brand recognition The outside world still has the "old" brand impression of great products and excellent place to work, so the company will be able to ride that tide for a while

Cons

What used to be a company with a strong CEO who managed the board, had shifted to a green CEO who is "managed" by the board. That has set up an internal dichotomy. People that the culture would once have spit out are now untouchables. But the rules haven't changed for everyone - with board backing, others are held to a higher and different standard. What used to be Employee, Customer, Shareholder (happy employees, led to better served and therefore happier customers, which leads to profits) has turned to "Air, Water & Food" and a big reversal of how the business is measured: Must have short-term gains to serve the oxygen needs of shareholders, while customers can hold out a bit more for occasional water, and employees can go on a starvation diet if needed and still survive. Long term strategy or just CYA?

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3.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

Cons

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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