Biggest mistake of my career - Accountant Intuit Employee Review

2.0
Jun 8, 2023
Recommend
CEO approval
Business Outlook

Pros

remote work; promises of a decent first bonus to lure you in on a low starting wage

Cons

For all the pretty words and core values, the reality is quite different. There is no "Customer Obsession" down in the ranks or rather, the obsession is with customers' money, not customer service. Customer service is much lower on the totem pole than the number of calls taken per hour. Customers are frequently overcharged and employees are actively discouraged from investigating or issuing refunds. Management discourages any form of independent thought or action. You get punished for even working outside of your hours (for free) when faced with a client deadline. Watching the clock and inputting your timesheet on the dot is vastly more important than any form of customer service or the quality of your work. You get tested on core values, which is tough because they only exist in the imagination of senior management.

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5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Good training, Good staff lots of benefits

Cons

Little room to grow unless you are relocating

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Office Perks: Free gluten-free lunch on Wednesdays, along with free snacks and coffee.

Cons

Zero Real Training: They do not properly train you for the actual job. The training is completely rushed and horrible, leaving you highly unprepared for the actual workflows. Complete Isolation from Management: You are entirely on your own. You will almost never actually meet with your team lead or management for constructive guidance. The "Hunger Games" Culture: The entire operation is completely unorganized and highly unprofessional. You are constantly reminded that you are easily replaceable, creating a toxic, high-stress atmosphere where everyone is walking on eggshells. Absurd Case Metrics & Restricted Breaks: The job is run like a jail. They actively discourage you from taking your legally allowed breaks and expect you to process complex cases back-to-back with zero breathing room. Unethical Directives on Fraud: Shockingly, there are instances where you are actively encouraged to keep fraudulent accounts open rather than properly securing them, which goes against basic compliance integrity. Forced Scheduling & Lack of Agency Support: Management will force you into late schedules with no flexibility. The Blindside Firing: There is zero job security here. If they decide they are done with you, they will simply call your staffing agency behind your back and fire you with absolutely no explanation, leaving you completely blindsided and locked out of your systems without warning.

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