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      Intuit

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      Intuit reviews

      Technical Tech and Tax Support Representative - Anonymous employee Intuit Employee Review

      4.0
      Feb 6, 2016
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great training from mentors. Get to learn how to use the tax software, forms and could possible rotate between groups such as Quickbooks and Turbo Tax.

      Cons

      Seasonal position, get ranked based on the number of calls answered. Occasionally, one client could take a long time to resolve and increase the overall average time to resolution.

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      3.0
      Jun 13, 2026
      Service and support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

      Cons

      They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.

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