This job is complicated, the culture is odd, and succeeding is a lottery - Community Manager Ipsos Employee Review

The morale is low, everyone looked exhausted or frustrated, I was told by someone "This is just pure chaos you'll see". This role is poorly defined, you have various responsibilities, part researcher, part project manager, part blogger, but it isn't one thing. So much so that people with the same role told me "we are supposed to do xyz but we rarely have time to do everything". The training is pure videos which don't help at all because the only way to learn at this job is through experience, when you try to learn through experience you are reprimanded for not knowing how to do things well the first time. Management wants to invest 0 time in understanding or developing talent (trial by fire), you either fit in already or you don't. Upper management is not transparent about decisions, constantly changing things and telling you last minute. A lot of mixed messages, no direct & honest communication, some passive-aggressiveness which requires some mind-reading abilities. There was some slight gaslighting by management telling me that they'd told me certain things when they hadn't. They don't seem to want to innovate as I was shut down when asked why they don't innovate certain processes, "we'd be out of a job" was their response. Very little leadership, feedback was all negative, with no path to improve, which created a slight culture of fear. Also, everyone in this role or above in the Cincinnati office is white, I'm not saying it is intentional but it is a little weird how that works out.