Pros
Good customers easy going environment most of the time, gift cards during Thanksgiving or randomly bonuses for Christmas were awesome ! Great resources for information most of the time ! Insurance was great 401k great product discount was awesome early shifts starting at 5 am holiday pay was very generous !!! The members where not bad at all easy going happy people ! They gave u a lot to work with coupons discounts you could give member before having to escalate , we could fix issues internally did not have to deal with 3rd party ! Building was beautiful they offer gym reimbursement they have a special site where u get discounts ! The cafeteria food was good ! The owners Coovers very nice all three of them treated u like family !
Cons
Lots of changes no notifying customer care of last minute changes ! Angry members because no ones on the same page very unorganized ! Their systems where always down ! Work force does not watch the phones lazy !!! IT was a JOKE they did not know what they where doing !! They fired a bunch of people for call avoidance not taking calls yet the recording shows you working makes no sense !! Sick time was a joke less than 2 hours a paycheck ! Vacation was okay if you where their longer about 5 a check was their 3 plus years . The biggest issue was no one was for certain on their answers , commissions was easy but the training some people had was horrible !! I personally loved the job wasn't to hard and I would go back but be aware of phone recording issues !!!