4.0
Dec 9, 2024
Former employee, more than 10 years
Phoenix, AZ
Recommend
CEO approval
Business Outlook
Pros
i love my job here. i worked remotely for nearly 9 years for chat and email. the benefits were fantastic, work life balance was great, and i loved my coworkers.
Cons
management doesn’t listen to CSR’s. we are who took the front line calls and i could detect a quality issue on a product within 2 days of it happening based off customer complaints. we would file them, and no one would take the complaints seriously until it was too far gone and the company was losing money.