Good if you need entry level experience, but that's it - Customer Service Representative (CSR) Iserv Employee Review

2.0
Oct 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Not very many pros: -some nice people work there -can gain entry level experience if you are new to IT

Cons

The Cons are numerous: -low pay even by regional Midwestern standards -extremely high turnover -professionalism among management was sorely lacking -very cliquey company culture that represented the worst aspects of high school and college -a culture of blame and scapegoating seems to exist at Iserv. Management seems to use the CSRs as scapegoats when the excrement hits the fan -management does not seem to value its employees and personifies the Surprised Pikachu meme when people start running for the door

Explore other reviews about Iserv

5.0
Apr 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Was exposed to a lot of different types of IT issues Supervisor was great, always available Given opportunity to get certifications

Cons

Not many, great company to work for

4.0
Feb 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay Exposure to wide variety of technical issues Good supervisor

Cons

None that I can think of

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