Unhealthy environment - Customer Service Representative JCPenney Employee Review

1.0
Jul 29, 2016
Recommend
CEO approval
Business Outlook

Pros

They provide free ice. 20% discount from jcp stores and jcp.com if you like the poor quality slave labor items they sell.

Cons

Abusive and manipulative place. They are stuck 20 years behind but can't catch up fast enough. They use bulling, threats and gaslighting to "keep people in their place". They do not remotely care about the employees or customers (past making a buck). Don't pay fairly and have unrealistic expectations. They are more concerned with what looks good on paper and how it does right now that with long term effects for the customer. Everyone is abused and hurt people hurt people so it is in a never ending hurtful circle. Trust me when I say RUN.

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

good placed to work, good salary

Cons

high workload but you feel appreciated

3.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary, associate discount, 401k and DM and other GM support.

Cons

Schedule, lack of inventory, pressure for credit, IT issues

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