Customers and GM's are a nightmare - Merchandise Associate JCPenney Employee Review

2.0
Jan 14, 2017
Recommend
CEO approval
Business Outlook

Pros

Great team for the most part, pretty great discount, flexible schedule, good benefits including paid time off for full time associates

Cons

Customers are rude. A lot of criminal behavior. Poor morale and overworked employees. Insufficient staffing. Too much pressure to meet credit goals. The holiday hours. Last minute schedule changes without notification.

Explore other reviews about JCPenney

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

good placed to work, good salary

Cons

high workload but you feel appreciated

3.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary, associate discount, 401k and DM and other GM support.

Cons

Schedule, lack of inventory, pressure for credit, IT issues

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