Cool job if you don't need a job - Operations Associate JCPenney Employee Review

3.0
Aug 13, 2021
Recommend
CEO approval
Business Outlook

Pros

- Flexible schedule - Good work environment - Great for building skills and gaining experience in various retail positions - Great employee discount

Cons

The pay is poor. Like, really poor for the amount of work expected from you. Although I was an operations associate, I (as well as the rest of my team) were more often working elsewhere. We were expected to regularly do the work of merchandising, sales, cashiers, recovery, BOPIS, you name it. I even got moved around to do supervisor's jobs DAILY such as opening the registers, RTVs, recalls/destroys, shipment check in, acting as LOD, etc. for less than half what they were paid. I could not get a raise, nor full time status, after three years of hard work. There were many times we would even be pulled away from truck or operations functions to go finish another team's tasks first, and one of us would often have to process a 20+ pallet truck alone while the rest of the team was doing recovery or fitting room cart put-backs that the assigned teams failed to complete, and then berated for not having truck processed by the end of the shift. All this while being kept as "part-time," so as not to have to provide me with benefits or PTO , despite working full time doing my job and others.

Explore other reviews about JCPenney

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

good placed to work, good salary

Cons

high workload but you feel appreciated

4.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent hours, you get off earlier depending on the size of the truck coming in that day which can be a good and bad thing. You also get several hours before the store opens without customers. No late nights.

Cons

Too early for some, and even earlier mornings during high traffic times of the year like Christmas/Black Friday Sales days.

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