Customer Service Associate - Anonymous employee JCPenney Employee Review

4.0
Jun 3, 2010
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Management and co-workers are excellent and pay is reasonable. Great opportunity to develop customer service experience. Enjoyable place to work.

Cons

Work could be stressful, especially during the busy shopping season. Working up the ladder is difficult. Long hours for new workers.

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

good placed to work, good salary

Cons

high workload but you feel appreciated

4.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent hours, you get off earlier depending on the size of the truck coming in that day which can be a good and bad thing. You also get several hours before the store opens without customers. No late nights.

Cons

Too early for some, and even earlier mornings during high traffic times of the year like Christmas/Black Friday Sales days.

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