Not so Good - Customer Service Associate JCPenney Employee Review

1.0
Jul 18, 2010
Recommend
CEO approval
Business Outlook

Pros

It's Basically Easy Work, Pretty relaxed environment, some friendly co-workers, Relaxed break and lunch time monitoring, A Very good discount

Cons

Leadership is next to extinct, Can't get feedback on performance at work, Getting Credit Applications is more important than service, Hours are sparse

Explore other reviews about JCPenney

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

good placed to work, good salary

Cons

high workload but you feel appreciated

4.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent hours, you get off earlier depending on the size of the truck coming in that day which can be a good and bad thing. You also get several hours before the store opens without customers. No late nights.

Cons

Too early for some, and even earlier mornings during high traffic times of the year like Christmas/Black Friday Sales days.

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