Time for a Change - Customer Service Associate JCPenney Employee Review

1.0
Mar 8, 2011
Recommend
CEO approval
Business Outlook

Pros

Flexible hours employee discount Customers are usually nice

Cons

hourly rate cap= no raise to long term associates no communication from Mgmt to parttime associates except negative no ongoing training for anyone- only brand new get training- doesn't matter what changes

Explore other reviews about JCPenney

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

good placed to work, good salary

Cons

high workload but you feel appreciated

3.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary, associate discount, 401k and DM and other GM support.

Cons

Schedule, lack of inventory, pressure for credit, IT issues

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