Ok, but.... - Customer Service Associate (Menswear) JCPenney Employee Review

4.0
Apr 25, 2011
Recommend
CEO approval
Business Outlook

Pros

Exciting Retail enviroment High praise for a job well done Customer service is #1 Ability to move/train in several departments(although I worked primarily in mens, I was cross-trained in Shoes, Window Coverings, Catalog, Pricing, Visual, & Jewelry) Discount is not terrible at 20%

Cons

Associates are expected to man a register, keep fitting room cleaned out, keep your "Zone" clean, put up returns, and assist/greet ALL customers you come in contact with, even when you are the only associate in your department. Some managers base an associates value on how many credits they earn for every month. Any associate who does not meet goal is "listed" meaning they are placed on a list compiled of the associates who also did not meet goal and are required to undergo "coaching" from managers. Our store lacked a Loss Prevention Manager because we were only a "C" class store therefore merchandise frequently walked out the door.

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

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Cons

high workload but you feel appreciated

3.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good employee discount and flexibility for students

Cons

The hours aren’t great, late nights and weekends

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