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Jackrabbit Technologies

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Product talent was wasted in a saturated market - Designer Jackrabbit Technologies Employee Review

2.0
Sep 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Talented colleagues who are truly best in class. The design and product peers I worked with were inspiring, supportive, and highly skilled. At times the work felt promising and exciting, with moments where collaboration shined. I valued the leadership I had directly, she genuinely cared about us and tried to do right by the team.

Cons

The company struggled to attract and retain customers, and it was difficult to compete in an already saturated market. The product marketing manager quit and was never replaced. We simply were not marketing for a long period of time and there was a big push to add all the features, which meant bringing in contractors and working late nights and weekends. Many of us on the product team ended up burned out. Even after that effort, a marketing firm was brought in but still couldn’t generate enough interest in the product. Eventually the team was asked to go door to door at childcare centers and attend short pep talks about buy in. None of us had signed up for sales roles, and it was discouraging to be told that hesitation meant we lacked passion. In the end most of us were laid off despite giving our best. Now the software is being given away for free with promos which seems to show that the real challenge was never us it’s simply that the market doesn’t need another childcare software.

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Jackrabbit Technologies Response
9mo
Thank you for taking the time to share your perspective. We’re grateful that you highlighted the strength of your colleagues and the collaboration you experienced. Those qualities are central to who we are and what we want to preserve as we move forward. We also hear and respect the challenges you described. Change is never easy, and reorganizations, especially those that result in talented people leaving, are always a last resort and something we don’t take lightly. At the same time, they are sometimes necessary as we align the organization around a “customer first” mindset and sharpen our focus on delivering meaningful innovation and value to those we serve. We recognize the market we operate in is competitive, and that requires us to evolve our approach to work. While stretching beyond comfort zones can feel challenging, we believe it’s essential for growth. By encouraging employees, including designers, to meet and talk directly with customers and prospects, we’re intentionally building deeper customer empathy. This helps our teams better understand client needs and ultimately create more impactful solutions. We also understand that this kind of challenge is not for everyone and respect that for those who want to have clear, well defined roles that do not interface with customers . We’re committed to growing in a way that is both customer-centric and employee-supportive, and feedback like this helps us reflect and improve so that our communication to our people is more authentic and transparent.

Explore other reviews about Jackrabbit Technologies

5.0
Mar 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

2025 brought lots of change, but the company learned a lot, and I believe is on the verge of some accelerated growth with the onset of some great new features in the product. The teams here are energized and ready for it, and despite some rough seas last year, remain supportive of one another and genuinely care about the clients and their success. Last year ended up removing a lot of artificial guardrails, and has empowered the product team to initiate and execute things without getting bogged down in any decision-making paralysis. We know what customers need, now let's give it to them. I have always said this was the best job I'd ever had and I continue to say it. If you genuinely care about your craft, and care about the end user and their success, you will love it here because you get to see it happen up close. - 2026 Bonus plan for reaching company goals - 401k 100% match up to 6% - Competitive salary

Cons

- PTO is less than some other firms of similar size. - Leadership has been hollowed out a bit with some departures and folks retiring, but hiring is in full effect

5.0
Sep 26, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

At the heart of Jackrabbit Technologies is a mission that drives everything we do: supporting an incredible client base. From dance instructors inspiring personal growth, to swim teachers imparting life-saving skills, and business owners dedicating their energy to such vital industries. This is why we show up every day—because we’re here to make a real difference. On the people side, I’m lucky to work with an amazing team of individuals who are always focused on delivering value to our clients. In a high-paced, high-accountability environment, we consistently collaborate to find the best ways to support the industry we serve. Accountability and collaboration are at the core of our culture, so be prepared to bring your ideas to the table, engage in candid conversations, and be challenged by leadership to push yourself every day. While the company is undergoing significant changes, I view this as a sign of progress. It can be a bit jarring at times, but I truly believe that we’re evolving to be an even more impactful player in the SaaS and youth activity center space. If you’re someone who thrives in fast-paced environments and wants to make a difference, this is the place for you.

Cons

Like any company in a state of growth, there are definitely challenges. The pace can be intense, and while we're constantly striving to improve, it’s not always easy to keep up with the rapid changes. The high accountability culture means there's a lot of pressure to deliver, and it can sometimes feel like you're juggling a lot at once. But if you're someone who thrives on solving complex problems and finding new ways to evolve, you’ll be right at home.

4
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Jackrabbit Technologies Response
9mo
Thank you for taking the time to share your experience with us. We’re glad to hear that you value our mission, the impact we have on our clients, and the collaboration of the team, that’s at the heart of who we are and why we do what we do.
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