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Jackrabbit Technologies

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Nothing Left of the Old Jackrabbit - Anonymous employee Jackrabbit Technologies Employee Review

1.0
Sep 30, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Awesome coworkers (mostly) -Ability to progress in your position -Compensation was above average

Cons

When I was hired I loved this company. It seriously was like a dream. People were supportive, eager to try new ideas, and so very welcoming. They fully embraced the company core values and it was one big family. We were doing great work and meeting our goals. They would send us random gifts like gift cards, snack boxes, one day coffee and my favorite snack showed up at my door courtesy of my boss. They took every worker and their family on beach weekend. It was amazing. Then there was an upper management upheaval in early 2025. Several managers were laid off, one quit, and then larger layoffs started happening. Suddenly, no one felt safe or steady. The original core values seem to have disappeared entirely from the lexicon (when were they removed from the website??) to be replaced by radical candor, which seems to be some kind of humiliation tactic. Oh and the consultants. So.many.consultants. We all should have known we were in trouble when the agile consultants couldn't even explain how this process would be implemented. They answered every question with, "Let me ask you this, why are you doing that?" Because it's literally my job? The culture that was once so welcoming has turned completely fear-based. People who once loved their jobs are now just trying to make it to the end of the day. It's incredibly sad. So many really talented people were let go with little to no reasoning behind it. The Jackrabbit I was hired at embraced change. The general feeling was, "Let's try it and see!" People were excited to do new things. So I really question the motives of someone claiming that employee dissatisfaction is tied to the new company focus on agility and performance. It also speaks to the larger issue of employee/management relations that instead of looking at their own behavior and how it is affecting the employees, that they turn it around on the employees alleged unwillingness to change. This used to be an amazing place to work and it's truly shocking how in such a short period of time it's become unraveled.

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Jackrabbit Technologies Response
9mo
We know that people experience change differently. Some find it energizing, while others may feel discouraged, and often both perspectives exist at the same time. At Jackrabbit, our focus is on building a sustainable, thriving company that serves clients with excellence. Success can’t be measured only by how things feel internally, but also by how well we deliver results for our clients, meet external benchmarks, and position the business for long-term health. Metrics such as customer satisfaction, retention, growth, and innovation guide our decisions to ensure our work benefits both employees and clients, today and in the future. We recognize that parts of this journey have been difficult. That’s why we are committed to a culture where feedback is heard and delivered with kindness and clarity (as encouraged by Radical Candor), where employees are respected as thoughtful contributors, and where our success is shared,through both the well-being of our teams and the impact we create for the customers who rely on us. Also, the Values have been added back to the website. This change must have happened quite a while ago, as no one in Marketing recalls it being removed. That said, the team is glad to see they’ve been restored. https://jackrabbittech.com/about/ Thank you again for sharing your perspective. We wish you the very best in your career ahead.

Explore other reviews about Jackrabbit Technologies

5.0
Mar 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

2025 brought lots of change, but the company learned a lot, and I believe is on the verge of some accelerated growth with the onset of some great new features in the product. The teams here are energized and ready for it, and despite some rough seas last year, remain supportive of one another and genuinely care about the clients and their success. Last year ended up removing a lot of artificial guardrails, and has empowered the product team to initiate and execute things without getting bogged down in any decision-making paralysis. We know what customers need, now let's give it to them. I have always said this was the best job I'd ever had and I continue to say it. If you genuinely care about your craft, and care about the end user and their success, you will love it here because you get to see it happen up close. - 2026 Bonus plan for reaching company goals - 401k 100% match up to 6% - Competitive salary

Cons

- PTO is less than some other firms of similar size. - Leadership has been hollowed out a bit with some departures and folks retiring, but hiring is in full effect

5.0
Sep 26, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

At the heart of Jackrabbit Technologies is a mission that drives everything we do: supporting an incredible client base. From dance instructors inspiring personal growth, to swim teachers imparting life-saving skills, and business owners dedicating their energy to such vital industries. This is why we show up every day—because we’re here to make a real difference. On the people side, I’m lucky to work with an amazing team of individuals who are always focused on delivering value to our clients. In a high-paced, high-accountability environment, we consistently collaborate to find the best ways to support the industry we serve. Accountability and collaboration are at the core of our culture, so be prepared to bring your ideas to the table, engage in candid conversations, and be challenged by leadership to push yourself every day. While the company is undergoing significant changes, I view this as a sign of progress. It can be a bit jarring at times, but I truly believe that we’re evolving to be an even more impactful player in the SaaS and youth activity center space. If you’re someone who thrives in fast-paced environments and wants to make a difference, this is the place for you.

Cons

Like any company in a state of growth, there are definitely challenges. The pace can be intense, and while we're constantly striving to improve, it’s not always easy to keep up with the rapid changes. The high accountability culture means there's a lot of pressure to deliver, and it can sometimes feel like you're juggling a lot at once. But if you're someone who thrives on solving complex problems and finding new ways to evolve, you’ll be right at home.

4
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Jackrabbit Technologies Response
9mo
Thank you for taking the time to share your experience with us. We’re glad to hear that you value our mission, the impact we have on our clients, and the collaboration of the team, that’s at the heart of who we are and why we do what we do.
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