A great place to work! - Customer Support Specialist Jama Software Employee Review

5.0
Aug 17, 2021
Recommend
CEO approval
Business Outlook

Pros

1. Since day one I felt the empathy between the colleagues, everybody is so kind and willing to provide assistance. 2. The communication between everybody is excellent, to help find solutions. 3. Great environment and incredible team! 4. Even though is a challenging work product, the tools and documents provided for training and production are great. It allow me to learn more than any other job, which it is amazing!

Cons

1. Some non-updated information of how to use the product. Require more than a little research to find any answer to an inquire.

Explore other reviews about Jama Software

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

I've been here over five years and stayed because of a great team, customers and support of my manager. I'd recommend it to others looking for a new sales gig with a real product and a great customer list.

Cons

The whole world is shifting to AI and it does require a steep learning curve.

2.0
Jun 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Peers are a true pleasure to work with and it's easy to cross-collaborate.

Cons

Leadership is all-in on AI and confident that they will be the exception to the second wave of regret you see other SaaS companies who adopted earlier expressing. Leadership is demanding faster output and criticizing and eliminating any old guard who flag concerns around the approach.

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