Customer Service at Jerry - Customer Service Team Lead Jerry Employee Review

5.0
Sep 27, 2021
Recommend
CEO approval
Business Outlook

Pros

Jerry is a flexible company with an awesome culture. Not your normal 9-5 job. I currently lead a customer service team in our Insurance Operations. We help our customers via call and texts and are no different from your standard insurance agency in this sense. However, joining this team you know you are more than an employee number. Working for Jerry you know you are a valued member of the team!

Cons

We need more people! Working for a startup we are always in need of new people. People like you, who are looking for a place they enjoy going to each day. Not having enough staff is are largest con at the moment, but a problem with an easy solution!

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Jerry Response
4y
Thanks for your review! We're proud of our flexibility and culture. We're also actively recruiting top talent to support you. Help is on the way!

Explore other reviews about Jerry

5.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great colleagues to work with. - Embrace agentic workflow. - Data driven. - WLB.

Cons

- Require self-control. - Sometimes feel lonely.

5.0
Nov 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Working as a Software Engineer at Jerry.ai honestly feels like being in a constant sprint with some of the sharpest minds I’ve met. The dev culture here is wild, people think fast, build fast, and expect results that actually matter. You’re given full ownership of your projects, from design to deployment, and it’s super satisfying seeing your code go live within days. The engineering problems are legit interesting too we’re talking large-scale optimization, performance tuning, and automation challenges that push you to think beyond just syntax. I really vibe with the “figure it out, ship it, and iterate” mindset. It’s high-energy, collaborative, and full of those late-night “wait, that actually worked?” moments.

Cons

If you’re someone who values crystal-clear direction and structured workflows like me, Jerry.ai might feel a bit overwhelming at times. The company’s still scaling, so processes can feel rough around the edges and sometimes documentation lags behind features, and it’s easy to get lost juggling multiple priorities. Communication across teams can get tricky too, especially when everyone’s moving a mile a minute. You learn to sync fast and over-communicate, but it takes a bit of adjusting. Also, because expectations are high, imposter syndrome can sneak in when you’re surrounded by brilliant people. But if you take it as motivation instead of pressure, you’ll grow faster than anywhere else.

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Jerry Response
8mo
Thank you for sharing your experience. We’re glad you find the work at Jerry both challenging and rewarding — ownership, impact, and technical depth are key parts of our culture. We appreciate your feedback on communication and process clarity, and we’re working to strengthen coordination and delegation as we scale. If you’d like to share more specific feedback, please reach out to our People team at peopleteam@getjerry.com — we’d love to learn more.
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