Full of it - Customer Service Representative Jerry Employee Review

1.0
Jul 24, 2023
Recommend
CEO approval
Business Outlook

Pros

WFH, team mates were great

Cons

Expected to do all your role entails and then also pick up the slack for other teams who are on commission so do sloppy work just to get to the next sale. Lied about the business and how it was recession proof. Denied pay rises to help with inflation as this would help us to be financially secure and stable in a recession…then dropped half the staff. Any job with the public sucks but since Jerry set them up on the policies they think Jerry is the insurance provider and cuss us out when we have very little power to help with billing, claims etc. Burn out and stress. Low rate of pay

Explore other reviews about Jerry

5.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great colleagues to work with. - Embrace agentic workflow. - Data driven. - WLB.

Cons

- Require self-control. - Sometimes feel lonely.

5.0
Nov 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Working as a Software Engineer at Jerry.ai honestly feels like being in a constant sprint with some of the sharpest minds I’ve met. The dev culture here is wild, people think fast, build fast, and expect results that actually matter. You’re given full ownership of your projects, from design to deployment, and it’s super satisfying seeing your code go live within days. The engineering problems are legit interesting too we’re talking large-scale optimization, performance tuning, and automation challenges that push you to think beyond just syntax. I really vibe with the “figure it out, ship it, and iterate” mindset. It’s high-energy, collaborative, and full of those late-night “wait, that actually worked?” moments.

Cons

If you’re someone who values crystal-clear direction and structured workflows like me, Jerry.ai might feel a bit overwhelming at times. The company’s still scaling, so processes can feel rough around the edges and sometimes documentation lags behind features, and it’s easy to get lost juggling multiple priorities. Communication across teams can get tricky too, especially when everyone’s moving a mile a minute. You learn to sync fast and over-communicate, but it takes a bit of adjusting. Also, because expectations are high, imposter syndrome can sneak in when you’re surrounded by brilliant people. But if you take it as motivation instead of pressure, you’ll grow faster than anywhere else.

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Jerry Response
8mo
Thank you for sharing your experience. We’re glad you find the work at Jerry both challenging and rewarding — ownership, impact, and technical depth are key parts of our culture. We appreciate your feedback on communication and process clarity, and we’re working to strengthen coordination and delegation as we scale. If you’d like to share more specific feedback, please reach out to our People team at peopleteam@getjerry.com — we’d love to learn more.
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