Terrible Place to Work - Customer Support Supervisor JetBlue Employee Review

1.0
Jul 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Travel Benefits, 401k Match, Health Insurance.

Cons

Promises from management are never kept. Eventually, JetBlue started to outsource most of the Customer Support department and started "promoting Crewmembers to Customers". The work environment became very stressful and toxic. The VPs and Directors are a lot to blame for the breakdown of culture.

Explore other reviews about JetBlue

5.0
Jul 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work with.

Cons

Nothing at this time, honestly.

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Really flexible, company has a nice trading shift trading platform and system. The company likes to celebrate every little occasion and workload is fairly easy.

Cons

The company has been struggling financially for more than half a decade so it’s somewhat unstable and because of this it might be harder than usual to move up the ladder.

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