Changes - Anonymous employee JoS. A. Bank Employee Review

2.0
Oct 27, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have flexibility with my schedule and the new commission structure seems promising.

Cons

The list is long, but I'll only mention the following. The POS system is highly inefficient especially for catalog orders. I had one customer who should have been out the door in twenty minutes but didn't leave for an hour and a half because of this system. For each item ordered there is a nine digit code that needs to be determined and manually entered. The item then needs to be checked if it is available to be ordered. Customers usually get very frustrated especially when multiple items need ordered. The time it takes to do this is ridiculous. In addition, the online catalog frequently does not open and it takes multiple tries just to get in the catalog. Customer service is usually not helpful either. They don't know the products and don't have access to any more information than the sales executive. My ability to provide quality customer service has diminished greatly since Men's Warehouse took over. I have had many customers, over the years I have worked at this company, share with me that they don't like shopping at Men's Warehouse because of a lack of professionalism and poor quality of the products. I'm afraid that with these and other changes Jos. A Bank is headed towards a similar outcome.

Explore other reviews about JoS. A. Bank

5.0
Jan 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Good environment to develop people skills

Cons

Very fast-paced environment with inefficiencies

3.0
Mar 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent company that is ahead of the game in many aspects of the retail world: Constant training for all types of job skills, high profitability for a brick and mortar retail chain, and focus on diversity and making sure the right people are in the job, simplified and standardized visual standards for the whole company.

Cons

-“Pay scales” make it so more tenured employees could be making up to several dollars per hour less than new and untrained employees. The solution to this is “don’t talk about pay”. You can make more by being fired and re-hired than getting a raise. -Upper Management has become nothing but micromanaging. Many tasks of local management is pointless busy-work. -Store Leaders have zero say in random merchandising choices, leading to useless and unpopular products that do not sell because buying teams for Jos A Bank need to be fired. -Declining quality of products accompanied with increase in price that is noticeable to customers. -Zero advertising to new customers. -Brand is considered secondary to the primary brand of the parent company, Men’s Wearhouse, so remodels, new fixtures, etc are not prioritized for the Jos A Bank brand.

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