Impersonal, self-service HR systems that make for a poor new employee experience - Associate Director Johnson & Johnson Employee Review

3.0
Sep 13, 2021
Recommend
CEO approval
Business Outlook

Pros

Great pay and decent benefits, many of the people you interact with are down-to-earth, friendly, and care about making the world a better place through J&J's products.

Cons

Everything is "self-service," and if you're working fully remote during the pandemic, it's a nightmare to figure anything out as a new hire. You have to call various 1-800 numbers that are outsourced to call centers around the world to get basic questions answered, or dig through poorly designed "self service" websites to find questions buried inside PDFs. I had a terrible experience with a toxic manager, and had to call a 1-800 number and open "tickets" five times to request an exit interview.

Explore other reviews about Johnson & Johnson

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team and environment to learn

Cons

Long hours and competitive. Overall just make sure you are committed.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

There is a good work life balance.

Cons

- bureaucracy, everything take longer than needs to - culture is "J&J nice," precludes discussing difficult problems blocking progress - hostile to people with autism or others with neurodivergence - diversity is poor, if you are black you very likely not feel "seen" - higher penalties for women being assertive than men - will engage in constructive discharge to get rid of people perceived as difficult to work with - The ratings for employees are on a curve, if you are in a strong team, higher ratings are hard won, not everyone can be exceptional, even if they meet the J&J definition of exceptional. - Feedback is vague, not specific, actionable or helpful. Some manager are good coaches, but they are exceptions. - If you get a moderate rating you are in danger of being laid off. - In the Bay Area, pay is not competitive. HR has data saying otherwise, but I assure you, it is incorrect. Odds are, you will take a pay cut to join.

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