Pros
quarterly bonuses & high pay
Cons
Where do i even start? - forced mandatory OT without asking availability and refuse to make adjustments. - management and workforce management will “miscalculate” your points just to threaten you later - no communication between higher level department to customer care department besides just updated articles and except you to just know that information and changes without any discussion or training - expected to be a “YES MAN” and handhold every patient that calls in. - suggestions are never listened to and upper management knows better since they been with the company longer. - micromanaging from upper team and workforce management - no room for growth in this specific department I will just stop here because the list can just go on…