Great ambitions, sometimes falls short in execution; overall a rewarding place to work - Anonymous employee Kaiser Permanente Employee Review

4.0
Feb 25, 2009
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great mission, lots of opportunities, good benefits and pay, smart people. Working at Kaiser Permanente is a great way to understand the way that all aspects of health care work- insurance, care delivery, IT, internal and external communications. I believe the pay and benefits are among the best in our industry. The people I work with are some of the smartest people I have had the benefit of being surrounded by- recognized as tops in their chosen niches. I don't think a lot of people truly understand how KP is different from every other health care in the US, and how it can be a model. Externally, the old perceptions and urban legends tend to rule, and that's a shame.

Cons

In my department work-life balance is a challenge- increasingly the demands are such that working at nights and on the weekend is expected. Having a big brand has good points, but it also results in lots of negative stories from small pockets of the organization that pull down morale. KP has a high level of bureaucracy that comes with large organizations, and the mphasis on "influencing" instead of being able to compel action, can make it hard to get things done. As a member as well as an employee, I also think a downside of KP is lack of good customer service and dealing with the bureaucracy as a member.

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5.0
Jul 9, 2026
Recommend
CEO approval
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Pros

Great benefits and clear expectations

Cons

Management not available in meetings most of the time

4.0
Sep 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Kaiser is a great place to work and build a career over time. In my experience salaries are above market for most positions, and the benefits are so good that many people become "lifers". The health coverage is extremely generous, and time off starts off adequate and gets better over time (18 days when you start, moving up to 33 after 15+ years - this does not include sick time). Employees truly believe in the mission of KP (at least, I do) and it's clear that this is a place where employees' contributions are valued. Although my role is not part of any of the unions, the fact that our workforce is predominantly unionized also places a positive role in KP's reputation as a good place for workers (although having unionized staff also presents many challenges). Overall, I enjoy working at KP and would recommend it to others, but understand that you are entering a big bureaucracy. A friendly, mission-driven bureaucracy, but still.

Cons

Cons: having lots of "lifers" means that innovative ideas and workflows are not always adopted without a fight. People have their roles deeply embedded here, and any threat to the status quo is seen as negative, even though we need to make some pretty radical changes given the new health care environment post-ACA. There's a lot of "not my job" attitudes here. It's hard to navigate the layers of bureaucracy, both in terms of personnel/HR/benefits, and in getting work done (there are often 4-5 departments at the regional and national KP levels working on similar areas, and no guidance on who does what.) Be aware that KP is not immune to reorganizations and layoffs -- they do make a good attempt to ensure workers are hired elsewhere in the organization, but there are no guarantees, and there can be a lot of turnover in certain departments. Benefits are currently generous but are always subject to downgrades in the future, so just be aware of that. Some changes to the pension and retiree medical benefits are about to hit, and with them a wave of Baby Boomers will be taking retirement, which should hopefully open up many new management opportunities for Millennials. Oh, and the biggest con of all: we still - STILL - use Lotus Notes for email. Shocking, I know, but true.

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