Nepotistic, top-heavy - Anonymous employee Kaiser Permanente Employee Review

2.0
Sep 17, 2009
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- excellent benefits package. - if you prefer a union job, they're heavily unionized. get promoted just for continuing to show up; no need to be competent. - reasonably convenient site locations. - a good 'big name' to put on your resume, but not a good place to work long-term, unless you're in upper management, or have friends who are.

Cons

this is one of the most nepotistic companies I've ever worked for. both hiring and promotion are based not on merit but upon politics, and facetime. management is of the type that spouts geysers of the latest corp-speak buzzwords, largely empty of any meaning, and fail to follow through on any promises. managers show up to work as and when they feel like it, and why justify your comings and goings to the best buddy who hired you, anyway? much-touted employee incentives end up being chiefly for the benefit of middle- or upper- management - for example, performance goals set by management are achieved by rank-and-file employees, who then receive the signal reward of watching managers get large bonuses, while they *might* be graciously allowed to wear jeans for a week. donna lynne is deliberately isolated from the actual ground-level working of the division; she's about as relevant, and about as useful, as a princess in an ivory tower. if you're a union employee, you exchange any hope of expanding your skillset or job role for the relative assurance of a continuing paycheck - although if you misstep, upset the wrong member of management, et c., the union is largely useless to protect you, since they cannot go on strike. all hope of merit- or achievement-based advancement is right out the window, of course, as the management are actively hostile to union employees. and the nail that sticks out, of course, gets hammered down, with metronome-like regularity. let's not even talk about the technology level-- no, i changed my mind: it's one of the most important pieces of the trainwreck. you can expect to try to work on computers that were current when 14.4 Kbaud was a slamming fast internet connection. proprietary programs are either dos or rickety contraptions purchased at truly horrifying fees from outside contractors who in most cases never finished developing the software. IT workers are typical surly, unhelpful union employees, and IT policies are some of the most restrictive and actively counterproductive i have ever seen, and i AM an IT worker. work stoppage issues related to obsolescent equipment failures, obsolescent application crashes, network/firewall malfunctions, internet access/counterproductive firewall restrictions, are not frequent but constant, and are addressed very slowly if at all. and unless you're management, the telecommuting policy is frankly nonexistent. the environment, infrastructure, policies aren't even *close* to compliant with twenty-first century standards. it's a wonder anyone gets anything done at all. the only technology which functions well is the website, and that's because it's both designed and maintained out of california. do you wonder what's wrong with healthcare in this country? look no farther than Kaiser Permanente's administration. too many managers getting paid too much to push papers around their desks and finding new ways to look busy.

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5.0
Mar 4, 2026
Recommend
CEO approval
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Pros

decent pay, good benefits, focus on teamwork

Cons

plenty of union issues arise often

4.0
Sep 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Kaiser is a great place to work and build a career over time. In my experience salaries are above market for most positions, and the benefits are so good that many people become "lifers". The health coverage is extremely generous, and time off starts off adequate and gets better over time (18 days when you start, moving up to 33 after 15+ years - this does not include sick time). Employees truly believe in the mission of KP (at least, I do) and it's clear that this is a place where employees' contributions are valued. Although my role is not part of any of the unions, the fact that our workforce is predominantly unionized also places a positive role in KP's reputation as a good place for workers (although having unionized staff also presents many challenges). Overall, I enjoy working at KP and would recommend it to others, but understand that you are entering a big bureaucracy. A friendly, mission-driven bureaucracy, but still.

Cons

Cons: having lots of "lifers" means that innovative ideas and workflows are not always adopted without a fight. People have their roles deeply embedded here, and any threat to the status quo is seen as negative, even though we need to make some pretty radical changes given the new health care environment post-ACA. There's a lot of "not my job" attitudes here. It's hard to navigate the layers of bureaucracy, both in terms of personnel/HR/benefits, and in getting work done (there are often 4-5 departments at the regional and national KP levels working on similar areas, and no guidance on who does what.) Be aware that KP is not immune to reorganizations and layoffs -- they do make a good attempt to ensure workers are hired elsewhere in the organization, but there are no guarantees, and there can be a lot of turnover in certain departments. Benefits are currently generous but are always subject to downgrades in the future, so just be aware of that. Some changes to the pension and retiree medical benefits are about to hit, and with them a wave of Baby Boomers will be taking retirement, which should hopefully open up many new management opportunities for Millennials. Oh, and the biggest con of all: we still - STILL - use Lotus Notes for email. Shocking, I know, but true.

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