NO RESPECT LITTLE PAY NOT WORTH THE AGONY AT ALL - Customer Service Representative Kaplan Employee Review

1.0
May 27, 2016
Recommend
CEO approval
Business Outlook

Pros

NONE....although if you're sentimental you might care about the people known as co-workers.

Cons

1. very little pay, no bonuses, little to no over-time. 2. Open 7 days a week 3. No respect for holidays, always ruining lives with mandatory holiday schedules. 4. Management is always changing up all the time. They have no clue what the hell they are doing at all. 5. High turnover due to unrealistic work demands esp. for the amount of pay you are getting for a full time employee. many full timers have 2nd part time jobs to make ends meets because the CEO is siphoning all the money for his lofty pay check. 6. They promote people without promoting their wages much too often. 7. annual raises are usually 0.1% - 1% I heard someone got 2% once. 8. People with actual degrees are working under college drop outs and make less than college drop outs. 9. the work is seriously mundane, there is no passion here. 10. They do things like offer free lunches, champagne toasts, games and themed weeks in a poor (very poor attempt) to be like Zappos or Google. They are just trying to distract employees from remembering that they are not making real money, they are actually unhappy, and they should be moving on...but with fake perks the smoke and mirrors fool a lot of people.

Explore other reviews about Kaplan

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Genuinely supportive community, lots of opportunity

Cons

Compensation could be higher across the board

3.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote and flexible. Good culture from higher up but team morale is down.

Cons

Turning more salesy than helping students. Too much focus on hitting budget.

See reviews by: Helpful|Rating|Date|All