Pros
You can feel good knowing that the services and products you are selling are legitimately helping people attain their educational goals. There is a huge degree of freedom and flexibility in setting your schedule so work life balance is the biggest plus of working for Kaplan. The field staff and your colleagues are generally great, lots of fun to hang out with on the rare occasion when we all get together. Since most positions are home based this positive aspect of working for Kaplan has largely disappeared. Kaplan is a great launching pad into a new job, especially since most positions are work from home it makes it very easy to look for another job or prepare for any other career move.
Cons
In the middle of going through a terribly managed transition with no seeming end in sight. Change has become a dirty word among people as it often means some people are losing their jobs with very little notice. Just ask all the former Metro Business Developers, a job that was created and phased out completely in a little over one years. The group of people at the top likely have ZERO idea of what it is like in the field. Pervasive apathy amongst low level employees (IE campus managers, campus directors) because the only consistent thing is the inconsistency we have to deal with. Multiple times ideas have been scrapped days before implementation or the reverse has happened where a new idea is created and pushed out nationwide with 1 or 2 days notice. Aren't given budgets for anything then are told we are cutting expenses 6 months into the year because we are wildly over budget. This is a problem that has been going on for YEARS and it is inexcusable. The pay is pitiful, I only truly realized this when I started seriously exploring other options. Many position of similar description and responsibility are paid at 50 to 100 percent more than what I was making. To echo another review the "incentive" plan that they offer is frustrating as you will often get quarterly goals more than one month into the quarter leaving you less time to plan and affect change if you aren't close to your goal. Unskilled, lazy middle management - the campus managers are often the work horse while people 1 or 2 levels above them do little if anything to actually drive business.