Great company but bit stressful cause of unreasonable customer - Student Relations Officer Kaplan Employee Review

4.0
Jul 25, 2019
Recommend
CEO approval
Business Outlook

Pros

Great benefit. Colleagues are easy to get along with.

Cons

Need to deal with unreasonable customers. Not everyone work hard. Management do nothing, Never thought about how to improve the system to improve the overall work efficiency

Explore other reviews about Kaplan

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Genuinely supportive community, lots of opportunity

Cons

Compensation could be higher across the board

3.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote and flexible. Good culture from higher up but team morale is down.

Cons

Turning more salesy than helping students. Too much focus on hitting budget.

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