Overhaul Needed - Admissions Advisor Kaplan Employee Review

3.0
Feb 13, 2011
Recommend
CEO approval
Business Outlook

Pros

The ability to work with many hardworking individuals who care about making a difference. Great programs. The opportunity to sharpen your sales skills each time you get the chance to speak with a student. Casual work attire environment.

Cons

Zero flexibility. The hours are what they are. In order to get leads, you must work weekends. The distribution of the better leads is based on politics or favoritism. Morale is LOW. There is a good reason for that and it starts with the Management/Leadership. Senior management needs a major overhaul. Their leadership leaves something to be desired. A couple of the middle managers do a far superior job at effective communication and managing. They may want to rethink their hiring/firing practices. Rather than continue to hire with the hopes of retaining a few people from each training class, then work with those who are hard working and dedicated. In other words, train and coach them. Replace the training team.

Explore other reviews about Kaplan

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Genuinely supportive community, lots of opportunity

Cons

Compensation could be higher across the board

3.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote and flexible. Good culture from higher up but team morale is down.

Cons

Turning more salesy than helping students. Too much focus on hitting budget.

See reviews by: Helpful|Rating|Date|All