Good Pay, Overwhelming Products Load - Customer Support Specialist Kaplan Employee Review

3.0
May 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Good Pay 5 Day Work Week Good leave policy

Cons

- No extra allowances like internet bill (WFH), Food, Cab, etc. - Work pressure is high - Extreme level of micro management by the manager - The major downside is the exhaustive training required, spanning at least a year to cover 70% of the products. It's like working for 3-4 companies simultaneously, all for the same salary.

Explore other reviews about Kaplan

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Genuinely supportive community, lots of opportunity

Cons

Compensation could be higher across the board

4.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good remote environment while not having a lot of micromanagement.

Cons

It's very hard to advance. Promotions seem very hand picked instead of basing them on merits.

See reviews by: Helpful|Rating|Date|All