Too much change, turnover and lack of focus - Customer Success Manager Kapost Employee Review

2.0
Jul 15, 2019
Recommend
CEO approval
Business Outlook

Pros

They were just acquired by a company with money and executive leadership who should be able to take them from ok to good.

Cons

Constant turnover--people leaving on their own, and being asked to go. Put most company resources into one client. While some people like the CEO I was not a fan, and to be honest I wasn't at all inspired to work under someone with his character type (aloof and unprofessional often). Burnout from peers and others in other departments. Sometimes a contentious and uncomfortable work environment which has hopefully changed with the departure of the former SVP of Sales and Customer Success.

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5.0
Nov 16, 2025
Recommend
CEO approval
Business Outlook

Pros

We can get high salary packages and alot of flexibility

Cons

At lease for me there is nothing to tell

3.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Great people! Some of the best

Cons

Company direction seemed confused at times.

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