Customer Service - Anonymous employee Karmak Employee Review

Employee owned, good work culture, solid benefits

I can't really think of any

Quality Product Great story for the company

Benefits are VERY expensive. Product is 50% more expensive than the closest two competitors and the primary competitor is arguably the same product for half the cost. Management thinks they can overcome that problem by "selling better" Extremely disorganized between departments. Overall sales structure creates in-fighting. More often than not, sales person is putting out fires that other departments started because they don't know any roles outside of their own. Sales process is taken away from sales person prior to deal officially closing but then if deal goes backwards, salesperson gets their commission taken back even though they weren't handling the rollout. Extremely complicated rollout process.