Honest Review - Senior Account Manager Kaseya Employee Review

Kaseya has significant internal challenges that hinder both employee performance and satisfaction. The organization is extremely siloed, and there's often a lack of communication between departments. As a Senior Account Manager, you're expected to focus on sales, but in reality, much of your time is consumed with administrative work like handling billing issues, chasing collections, and resolving support tickets — tasks that should be handled by dedicated teams. The company culture is very much a "boys' club," where career progression seems to depend more on socializing with upper management than on actual performance. Those who participate in after-hours drinking and networking with leadership tend to receive better territories, promotions, and recognition - regardless of merit. The lack of meaningful employee benefits is disappointing, especially for a company that enforces a strict five-day in-office policy. There's little regard for work-life balance or employee wellbeing. If you're considering a role on the GTM team at Kaseya, especially in sales, think carefully. The operational disarray, politics, and lack of support can make it a frustrating experience.