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      Keeper Security

      Engaged Employer

      Keeper Security reviews

      Great Company | Focus on Money - Customer Success Manager II Keeper Security Employee Review

      5.0
      Mar 5, 2024
      Customer success manager ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      The managers on the CSM team are incredible. They want you to succeed and will work with you through multiple strategies/join calls to help close deals or answer questions. Support and Sales Engineers were always willing to help! As long as you are calling on clients and having meeting with them, you will most likely make A LOT of money in this role.

      Cons

      Round robin for accounts is not always "fair" since the Inside Sales Rep could have sold them the moon but really the client only needed stars, so when their renewal comes around there may be churn. Also, some of the managers are fairly new to managing so they don't know the best way to deliver feedback to their employers. Also, some of upper management can act on their emotions before really understanding the bottom line.

      Explore other reviews about Keeper Security

      5.0
      Jun 19, 2026
      Specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’m loving the entrepreneurial environment !

      Cons

      Not much to complain about. If you’re not used to entrepreneurial, fluid environments, it will not be for you.

      1.0
      Jul 2, 2026
      Consumer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The team members were one of the best parts of working here. They were knowledgeable, supportive, and always willing to help each other. Many of my coworkers genuinely cared about doing great work and creating a positive experience for customers.

      Cons

      Unfortunately, the work environment created by management was the complete opposite. There was a lack of professionalism, poor communication, and inconsistent leadership. Managers often created unnecessary stress rather than supporting employees, and concerns raised by staff were frequently ignored. I also witnessed and experienced behavior that felt intimidating and, at times, crossed the line into harassment. Instead of addressing these issues, management often dismissed them or failed to take appropriate action. This created a toxic culture where employees felt uncomfortable speaking up and morale suffered.

      5
      avatar
      Keeper Security Response
      4d
      We’re glad to hear that you had a positive experience with your teammates and recognized the care, knowledge and support they bring to their work and to our customers. We are disappointed to read your characterization of our workplace and management culture. We take any concern involving professionalism, respect or workplace conduct seriously, but we also want to be clear that the description shared here does not reflect the standards we set for our leaders or the culture we work hard to maintain. Allegations of harassment are serious, and we do not believe public review platforms are the appropriate place to fully assess or resolve such claims. Our company has established channels for employees to report concerns, and we encourage those channels to be used so matters can be investigated fairly, confidentially and with appropriate care. We remain committed to a workplace built on accountability, professionalism, respect, and support. We will continue investing in leadership development, clear communication and employee resources.
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