Communication Failure - Technical Support Chat Advisor Kelly Employee Review

2.0
Jan 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Working from home Save on gas Training isn’t difficult Opportunity to move up after 6 months with great metrics They send you a work computer and other equipment to effectively do your job. Must be returned when assignment is over.

Cons

Takes one year for benefits Lack of communication between management and staffing Agents held accountable for actions out of their power Medical leave is only two weeks before firing you, including surgery and childbirth QA changes weekly so there’s no exact way calls or chats should be handled

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5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

My rep was a wonderful person. She took excellent care of me!!

Cons

Nothing that I can think of.

5.0
Jan 6, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Virtual, work from home position. The pay was great, the hours were great, they work with you and are very flexible, can always pick up shifts if you have under 40 hours, (you're scheduled 40 hours but if you miss a day that week) you can pick up another shift from the board

Cons

There aren't any cons that I can think of at this time.

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Kelly Response
7y
Thank you for taking the time to share your experience and for writing such a detailed review. We appreciate your input and are happy to know that things are going well for you.
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