KellyConnect AppleCare Tier 1 Advisor - Tier I Advisor Kelly Employee Review

2.0
Aug 26, 2015
Recommend
CEO approval
Business Outlook

Pros

None that I can think of.

Cons

Very, very disorganized and lacking in employee support. Took over 3 weeks to receive return label for equipment and they included instructions which stated "You are expected to return our equipment within 24 hours. Failure to return equipment will result in legal action". Really? I waited on you almost 3 weeks, sent 2 emails to check status and you expect me to make arrangements within 24 hours?? Real classy but on par with my experience with this company. I know someone who has a friend that has been waiting on return label since November of 2014..true story. My advise to others if you want Apple experience is to go with Concentrix...from what I hear the training is longer and more comprehensive. Pay a bit lower starting out but they give regular increases.

Explore other reviews about Kelly

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

My rep was a wonderful person. She took excellent care of me!!

Cons

Nothing that I can think of.

5.0
Jan 6, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Virtual, work from home position. The pay was great, the hours were great, they work with you and are very flexible, can always pick up shifts if you have under 40 hours, (you're scheduled 40 hours but if you miss a day that week) you can pick up another shift from the board

Cons

There aren't any cons that I can think of at this time.

231
avatar
Kelly Response
7y
Thank you for taking the time to share your experience and for writing such a detailed review. We appreciate your input and are happy to know that things are going well for you.
See reviews by: Helpful|Rating|Date|All