Pros
Not many. A grueling schedule and training, lots of promises and "cheery outlooks" with NOTHING AT THE END. No benefits. No insurance. Rotten 3-11pm schedule with scattered days off (no normal weekends like normal people), and higher ups who flat out LIE TO YOU to get more "production/make Apple happy. Read on...and if you're foolish enough to TAKE this position, realize they'll put you thru the wringer before it's over.
Cons
You can be FIRED without even knowing you're gone. They just let go (Thursday, 10/12) over half the level one & two people. Called everyone who was on shift into a meeting, read a script, then locked ppl out of their systems. THE PEOPLE ON EVENINGS DIDN'T EVEN GET THAT. They sat down at their workstations only to find out they no longer had a job. These people had told us for MONTHS "You can make a living doing this. You can be with Kelly for YEARS!" In plain language, the reason Apple's customer service skills have fallen so hard is because they contract out their workforce to companies like this! We deserved better. We deserved a notice and at least the dignity of a phone call beforehand. NOTHING. How would you like to go about your day and week thinking you had a future somewhere, only to either 1) Get fired in a one way lockout meeting situation (or) 2) Get NOTHING, NO NOTICE, NO CALLS, NO TEXT, NO WARNINGS--JUST KET GO??? They literally called day shift into a meeting, read from a script the locked people out of their systems. NO OPPORTUNITY FOR QUESTIONS/COMMENTS OR SAYING GOODBYE. They acted like they were getting rid of their trash. The evening shift folks had to call HR when they were locked out and couldn't call customers back or close their cases. How is a company the size of KConnect not even able to mass call people to let them prepare or handle cases?? They ran out of contract dollars. Plain and simple, you're worth NOTHING TO KELLY AND THATS HOW THEY TREAT YOU!
