Not a bad company, just a car company - Anonymous employee Ken Garff Automotive Group Employee Review

Thanks for the response. We are glad to hear that you have great relationships with your boss and coworkers. Perception can be seen as a reality even if that perceived reality is incorrect. Difficult conversations are important and we do not shy away from them. Let's address some of the concerns raised here. Upper management deeply cares about the employees. The Human Resource team regularly meets with leadership team to discuss unpleasant and difficult issues. Many times the answer to dealing with complex issues is to work with an employee or department to provide training and coaching. Translation: change doesn't happen fast when working with people and their behavior. The car business is a relationship business and so both who AND what you know are important. We have high expectations for our General Managers. We do not apologize for demanding high accountability from our leaders. We recognize that can, at times, be seen as "hoop jumping" in the same way players on a basketball team might see the drills a coach asks of players as mundane activity. Great practice equals great performance. Each and every month the CEO and executive team travel to several dealerships to spend time with them evaluating business practice. Our leaders are very aware of what is happening in the company. These trips ensure that. Perhaps this also explains the authors perception of the CEO's absence. The author is very right about Ken Garff and his efforts to know each employee. This remains a mission of both our owners and the leadership team. However, the challenge of knowing 5,000 employees in 6 states is real. Despite the difficulty, the effort and mission remain.