Dec 10, 2015
Ken Garff Automotive Group Response
10yThanks for the response. You capture part of the challenge of the car business in your title. People buy cars after they are done at work and on weekends and holidays. Much like other retail and service industries, our "prime time" matches most peoples down time. We are continuously working with our managers to improve their skills. We believe they do an excellent job wrestling with challenges like equity and employee relations but accept that on occasion an employee may feel that we have missed the mark. A perfect effort can lead to a perfect result and that is our pursuit.